If you’re running a successful, growing and modern MSP practice, you either have solid Account Management / Technical Account Management practice in place, or you’re still doing it ad-hoc, and plan to develop a clear structure as soon as possible.
In both cases calculating the ROI of the new role is critical, as well as setting goals and realistic expectations for the employees. Check out this ROI calculation and the huge potential of proper Account Management to growing your business.
MSP 2.0 blog
The BLOG discusses more about the future of doing managed services in the Cloud era. Design, develop services, create value propositions, manage the sales funnel, deliver the services, create a world class team, and win.