We believe that education should serve a purpose. We need our investment in education to acquire a skill to do something we've not been able to do before. That is why we designed all our learning materials around services.
The service and academy module is an open platform where you're going to find an ever-growing stack of education, services and service bundles built up by vendors and consulting companies and contributor managed services.
Prebuilt services are great to populate your service catalogue quickly. However we believe that each managed service provider is unique, so we let you fully customize the services and bundles.
Select from the hundreds of prebuilt services and add them to your Service Catalogue.
You will find services built around Account Management, vCIO, Infrastructure Management, IT Security, Application Management, Cloud and much more.
Services have marketing materials attached: MSP eBooks, email sequences, or one of our signature Graders which help find a prospect's pain points and qualifies them for their customized service.
You sell a portfolio of services as Managed Service Provider. Services have unique selling points, and we work with those in a questionnaire and report. Now you can identify and gauge the problems faced by your prospects and find the right service bundle for their needs.
Services have deliverables. Activities have to be performed to execute the service: meeting templates, file templates, task lists, tasks and many other elements. These deliverables are listed and can be imported to your PSA.
One of the biggest challenges managed services providers are facing is the packaging of their ever-evolving services. Neither the a-la-carte nor an all-in-one model works well. We need a uniquely suited solution.
Services are your LEGO bricks, so Service Bundles are your LEGO buildings. Services are your standard operating procedures and Service bundles represent the products your customers buy from you. You'll set the price for your service bundles.
You have to price consultative services differently than a backup solution, as the latter scales up with your labour while the former scales with the units. We never bother the client with the detailed calculation though, just a price tag and the value.
Productizing ongoing services is the best way to sell and deliver services consistently. Productizing typical projects and selling them from your catalogue is ideally suited to win project work after QBRs or annual roadmap meetings.
Implementing a new service or onboarding a new employee always requires education. The academy helps you to make sure that all skills needed are developed to deliver the new service or orient the new staff.
We're all different. Some people need to spend more time learning to get a job done, some just need a procedure to follow, and some need somebody to help. The content is based around implementation processes and extended with courses and live training where necessary.
A personal roadmap is a great way to assign implementation goals, learning courses or live training to implement services or to make sure a new employee goes through the necessary materials. Roadmaps are available in the Connectwise Today screen, as well.
Assigning materials to individuals are easy, but making them complete it is harder. We make sure you go through the process so we can check your progress and nudge you along the way. We can also send you reports on how your employees are doing.
Below is where you can show off some of your clients and testimonials from customers.