How do you automate and streamline true vCIO services?
Your clients need IT consultation alongside their account management. They require a rock-solid IT strategy that looks beyond the scope of infrastructure and execution of that strategy on a daily basis. Technology leadership means getting things done and enabling your clients, not just selling a better server.
Problems we need to solve
Lack of vCIO processes
For most MSPs the work of the vCIO role is given away as a loss-leader to sell higher value managed services. It follows that there are no deliverables or processes designed for those services. That was okay 5 years ago when IT was all about Infrastructure, but now leads to confusion.
Inability to monetize professional services
Giving away your professional skills isn’t actually helping your clients. Without a monetization strategy the constant requests will either drive you out of business from lack of revenue, or go unfilled, diminishing the client engagement that bolsters their success.
Price and package vCIO services
Price and package determinations for your vCIO services is not a trial and error exercise. It must be done correctly right from the start. Starting to charge for the vCIO service is a huge risk many MSPs are afraid to take, but by following best practices the process is easy and free of risk.
Scale the vCIO role
If you do not define the vCIO role, then only superman and you can ever fit the non-existent job description. However, if you have processes, deliverables and tools set for the role, you can find someone else, inside your organization or outside, to fill it.
Make a vCIO Affordable
vCIO is a very human resource intensive service. Most of your clients can’t afford what large companies can throw at it, but still want the benefits. Bringing this service into affordability for a 15 employee company is a real challenge.
Communicate the vCIO value effectively
If your own team doesn’t know what the vCIO does, the value it delivers in making the client company more competitive, they won’t communicate and won’t engage. This leads to a downward spiral of disinterest by MSP thinking "vCIO is not even a good idea", and the clients not asking for it. That can be a costly mistake.
Process library for stand-alone vCIO services
vCIO processes and deliverables are available in executable format (exported to PSA) and clarify exactly what the vCIO is doing and how the task is accomplished. Attain alignment with your employees and clients both as you scale the service.
Offer stand-alone vCIO bundles
Simply putting the details of your stand-alone vCIO services into words makes a difference. Just communicate and set expectations and both parties benefit. You’ll align the client’s requirements for leadership in technology with your sustainable services, through clarity and transparency.
Modular vCIO packages for different needs
Some of your clients will be best served creating their own IT strategy with your help on the execution from a distance. Others will need you to be take complete control of the whole plan and responsibility off the CEO's shoulders. Since you are, however, just one company, you’ll need to flexible, and modular in your service delivery.
vCIO education and certification
Once you’ve decided what you will offer as a vCIO you can craft a roadmap for your employees to consume the education materials and implement the processes one at a time. With our proprietary implementation formula your vCIOs can learn and implement processes with their first client - no upfront education required.
vCIO Light services for small accounts
A fully blown vCIO program starts around $1,500/month which allows budgeting annual, quarterly and monthly activities. vCIO Light program is ideal for small 15-20 people companies where we restructure the deliverables to be able to deliver it under $750 per month. This would be 25-30% what they pay for the managed services.
Qualify clients and communicate vCIO services
Use a Needs Assessment to uncover the problems clients are facing and make them more competitive. Use the report to showcase how a vCIO can help on typical problems like ERP implementation, choosing a proper CRM solution, integration of different systems, custom application development or just enhance reporting on their current situation.
See what our members have to say about ReframeYourClients
How to turn around the erosion of revenue from our core business of servers and support due to the influx of cloud, more commoditization of the industry and tech savvy end users. The one thing that all business owners find difficult is to be committed to following business processes for IT like they do for finance or their core business delivery. This is mostly due to lack of knowledge and industry experience. MSP 2.0 allows the reseller to help their clients manage the day-to-day through to strategy and make money at the same time.
IT Intellect (AU)